Bank credit officers are more likely to approve loan requests early and late in the working day — and reject those processed around noon, a study found.
UK psychologists studied the decisions made on 26,501 loan restructuring requests by a major bank’s team of 30 credit officers over the course of one month.
They found the officers appeared to develop ‘decision fatigue’ around the middle of the day, making them more likely to default to the safer option of saying no.